YOU BOOK

WE CLEAN

YOU RELAX

FREQUENTLY ASKED QUESTIONS

1. WHAT HAPPENS IF I CANCEL OR RESCHEDULE IN LESS THAN 24 HOURS OF THE SERVICE APPOINTMENT TIME RANGE?

WE HAVE A STRICT POLICY FOR CANCELATIONS IN LESS THAN 24 HOURS OF THE SERVICE APPOINTMENT TIME FRAME.

OUR TEAM WORKS INCREDIBLY HARD TO MAKE SURE EACH CLIENT IS TAKEN CARE OF.

CANCELLATIONS THAT ARE DONE IN LESS THAN 24 HOURS OF THE SERVICE APPOINTMENT TIME RANGE WILL RESULT IN AN AUTOMATIC $75 CANCELLATION FEE CHARGE.

RESCHEDULING APPOINTMENTS IN LESS THAT 24 HOURS OF THE SERVICE APPOINTMENT TIME RANGE WILL RESULT IN AN AUTOMATIC $50 CANCELLATION FEE CHARGE.

2. WHAT TIME WILL THE CLEANERS ARRIVE?

WE WORK OFF A 2 HOUR ESTIMATED TIME OF ARRIVAL WINDOW.

FOR EXAMPLE, IF YOU BOOK AN 8 TO 10AM APPOINTMENT, OUR TEAM WILL ARRIVE BETWEEN 8 AND 10AM.

3. WHAT IS INCLUDED IN THE NORMAL CLEANING?

WE TRY TO PACK AS MUCH VALUE AS POSSIBLE IN OUR CLEANINGS: WE LOVE OUR CUSTOMERS AND WANT TO MAKE SURE EVERYONE FEELS TAKEN CARE OF!

OUR NORMAL STANDARD CLEANING INCLUDES THE OUTSIDE OF ALL APPLIANCES (REFRIGERATOR, MICROWAVE AND OVEN), DUSTING AND WIPING OF ALL SURFACES - SUCH AS TABLES, COUNTERTOPS, DESKS, DRESSERS ETC.

WE ALSO VACUUM AND MOP (IF APPLICABLE) ALL FLOORS IN THE HOME (NOT INCLUDING THE BASEMENT).

CLEANING FAUCETS AND SINKS IS ALSO PART OF OUR NORMAL CLEANING SERVICE.

WE PAY GREAT ATTENTION TO THE BATHROOMS AND BEDROOMS OF EACH HOME - AS BOTH PLACES ARE HEAVILY USED - IT'S IMPORTANT THEY ARE COMPLETELY CLEANED FOR YOU!

4. WHAT'S THE DIFFERENCE BETWEEN A NORMAL/STANDARD CLEANING AND A DEEP CLEANING?

OUR NORMAL/STANDARD CLEANING INCLUDES EVERYTHING THAT WAS MENTIONED ABOVE.

THE DEEP CLEANING IS ADDED IN ADDITION TO THE STANDARD CLEANING AS AN EXTRA (ADDED AT CHECKOUT).

THE DEEP CLEANING INCLUDES BASEBOARDS, WINDOW BEAMS IF NECESSARY (WE CAN ONLY REACH A MAXIMUM HEIGHT OF 8FT), AIR VENTS, DEEP SCRUBBING OF BATHROOM(S) AND ALL DOORS, DOORKNOBS INCLUDING WIPING DOWN ALL CHAIRS.

THE INTERIOR OF APPLIANCES IS INCLUDED IN OUR DEEP CLEAN.

WE TAKE PRIDE IN OUR WORK SO YOU WILL BE FULLY SATISFIED WITH EITHER THE STANDARD OR DEEP CLEAN.

5. DO YOU PROVIDE CARPET CLEANING SERVICES?

YES. CARPET CLEANING IS AN EXTRA THAT CAN BE ADDED AT CHECKOUT.

6. DO YOU CLEAN BASEBOARDS?

YES, WE INCLUDE THE BASEBOARDS IN OUR DEEP CLEANING SERVICE WHICH IS AN EXTRA ADDED ON TO NORMAL CLEANINGS.

OUR CLEANERS WILL TAKE SOFT MICROFIBER TOWELS WITH OUR CLEANING SOLUTION ON THEM AND HAND CLEAN THE BASEBOARDS AROUND THE HOME.

7. HOW LONG WILL IT TAKE TO CLEAN MY HOME?

THE MOST ASKED QUESTION OUT THERE - BUT UNFORTUNATELY THERE'S NO SET TIME LIMIT.

WE LIKE TO BE THOROUGH AND PRIDE OURSELVES ON THE QUALITY OF OUR WORK.

EVERY HOME IS DIFFERENT BUT ON AVERAGE, A 3 BEDROOM 2 BATH MAY TAKE 3 TO 4 HOURS FOR 2 CLEANERS AND 5 TO 6 HOURS FOR 1 CLEANER.

WE WANT THE WORK TO SPEAK FOR ITSELF. DEPENDING ON THE SIZE OF THE HOME AND THE AMOUNT OF WORK REQUIRED TO CLEAN, IT CAN VARY GREATLY.

IF YOU FIND US SCRUBBING THE BASEBOARDS AT 10PM, DON'T HESITATE TO ASK US TO LEAVE.

8. ARE WE INSURED?

YES

9. HOW MUCH EXPERIENCE DO OUR CLEANERS HAVE?

ALL OF OUR CLEANERS HAVE AT LEAST 2 TO 3 YEARS EXPERIENCE IN RESIDENTIAL CLEANING.

10. DO YOU DO BACKGROUND CHECKS ON YOUR CLEANERS?

YES. WE DO A THOROUGH BACKGROUND CHECK ON ALL OUR CLEANERS.

11. WHAT HAPPENS IF A CUSTOMER IS NOT SATISFIED?

WE BACK OUR CLEANINGS WITH A 100% SATISFACTION GUARANTEE.

WE WILL COME BACK FREE OF CHARGE AND REDO ANY MISSED SPOTS OR AREAS.

12. WHAT CLEANING PRODUCTS DO YOU USE?

WE USE ALL NATURAL PRODUCTS AND IN PARTICULAR, TRY TO RESTRICT OUR BRAND USAGE TO SEVENTH GENERATION PRODUCTS.

IF YOU HAVE PARTICULAR PRODUCTS YOU WOULD LIKE US TO USE JUST LET US KNOW AND WE WILL ACCOMODATE YOU.

13. DO YOU USE CHEMICALS?

NO. UNLESS YOU WANT US TO OR UNLESS THERE IS NO WAY FOR US TO GET OUT AND PARTICULAR STAIN OR "GUNK" BUILDUP - WE MAY RESOR TO A HEAVIER ALL PURPOSE CLEANER WITH MINIMAL CHEMICAL COMPOSITION.

14. DO YOU OFFER DISCOUNTS?

YES. WE HAVE MONTHLY, BIWEEKLY AND WEEKLY DISCOUNTS.

15. DO YOU TAKE SPECIAL REQUESTS?

YES. WHATEVER YOUR NEEDS ARE, DON'T HESITATE TO REACH OUT DIRECTLY TO US.

WE STRIVE TO USE OUR RESOURCES AND ACCOMODATE EVERYONE AND ALL JOBS.